As a Director of Research and Analytics with ROI Institute, Caroline manages the implementation of complex program evaluation projects and has experience conducting evaluation studies in areas such as leadership development, process improvement strategies, and skills training. In addition, Caroline designs and facilitates various courses on the ROI Methodology and provides expert coaching to individuals working towards ROI Certification.
Caroline's professional background includes working in various fields such financial, market research, and not-for-profit professional development industries. In her previous training and development roles, she managed training evaluation, analytics, and operations for business line and enterprise-wide training departments. She has successfully designed and implemented evaluation and reporting strategies for a variety of complex programs. Her operational, project, and relationship management expertise is noted for significantly contributing to improved business practices.
Caroline holds a BA in Psychology from Rollins College and is currently pursuing a Master's of Science in Organizational Development. She is a Certified ROI Practitioner from the ROI Institute and received her ASTD Certified Professional in Learning and Performance (CPLP) credentials in 2006.
Her publications include: ASTD Handbook of Measuring and Evaluating Training, Chapter 4: Using Surveys and Questionnaires. ASTD 2010 Measuring ROI in Learning & Development: Case Studies from Global Organizations, Chapter 4 (co-authored). ASTD 2012 Offering Money for School Pays Off, (co-authored) Chief Learning Officer Magazine, June 2012 She can be reached at firstname.lastname@example.org